Frequently Asked Questions

Here are some common questions that you may have about the Alberta Health Care Aide Directory.

1. Are HCAs required to enrol in the Directory? 

Alberta Health has mandated that all Health Care Aides (HCAs) working for a publicly funded employer must ensure continued enrolment in the Alberta HCA Directory. If a HCA works for a privately funded employer, they are able to enrol in the Directory and are encouraged to do so.

2. Why is it mandatory for HCAs to enrol in the Directory?

Having all HCAs working for publicly funded employers enrol in the Directory will provide Alberta Health and its partners with good workforce data, which will support the development of health human resource plans. More importantly, it will provide public assurance that Alberta’s HCAs are competent.

3. Why does the HCA need to apply to the Alberta HCA Directory when they have provided information to their employer?

The Alberta HCA Directory is a separate entity from a HCA employer and the Directory’s focus is only about Health Care Aides. Alberta Health Services, Covenant Health, Covenant Care, and other employers of HCAs have separate computer systems that are not necessarily connected with each other and are not collecting information for the same reasons as the Alberta HCA Directory. The focus of the Directory is to collect each HCAs information, including demographics and workplace information, from all HCAs in Alberta that work in both public and private care. Therefore, when the Directory requests Health Care Aides to apply, they are completing their own application online and verifying their identity to a separate entity, which provides validity to the application process.

4. Why do HCAs need to provide ID when applying?

It is a requirement for the HCA application process for Health Care Aides need to provide two pieces of current and valid Government-issued identification when applying to the Alberta HCA Directory; one must be photo ID in order to validate legal name, date of birth and address.

An exception will be made if an HCA can only provide one valid piece of Government-issued photo identification. In addition to their one valid photo ID, one expired Government-issued ID will be accepted however, it must be accompanied by either an employee ID or a notarized document confirming identity.

5.  How is HCA identification protected on the Directory?

Health Care Aide information is protected during transmission and when stored in the database by encryption. There is no file or printed image that can be copied. The Directory does not accept faxed or mailed photocopies of ID(s). The information which makes up the ID is sent and stored as a series of fragments that are reassembled for viewing only when administrators complete the confirmation process. Additionally, the Alberta HCA Directory has a very robust privacy policy and has security in place to protect any and all information that is being provided.

6. How does an institution send official transcripts to the Directory?

Official transcripts may be mailed or emailed to the Directory. HCAs are required to complete and submit an HCA Transcript Request form to their institution providing consent to release their official transcripts to the Directory.

7. Can educators enrol HCA students once they graduate?

Health Care Aides must enrol themselves in the Directory once they have been accepted in an Alberta approved HCA educational institution. Once the HCA successfully completes the program, it will be necessary to provide proof of course completion directly from the post-secondary institution to the Alberta HCA Directory.

8. What status will students enroled in an approved HCA program be given while their status is being confirmed?

An HCA’s status will remain Certified-In-Progress until their official transcripts are received and confirmed by the Directory.

Download HCA Transcript Request Form here.

9.  What does “In Progress” mean for a HCA that has applied to the directory?

If a HCA has applied to the Directory, they can log in to the Directory to check their application status. Application information is outlined below.

Application – Received – The HCA application has been received by the directory and is being reviewed and processed in the order it was received.

Application – Incomplete – The HCA application is incomplete, and the HCA will have to visit their application and complete the required fields.

Waiting Transcripts or Certificate – The HCA has chosen to attest to their own education, download the HCA Transcript Request form. The HCA is required to complete the form and send it to their institution and their school will send the transcript directly to the Directory for verification. HCAs are responsible for any fees for this service.

Waiting Supervisor Verification – The HCA has chosen to have their immediate Alberta supervisor attest to their education, the application has been sent to the supervisor for review. Confirm with the supervisor that the application has been received. To update or change any incorrect information on the application please send an email to the Directory.

Review(s) Complete – The application has been verified by the supervisor and needs to be reviewed by the directory and approved.

10. When is a HCA considered fully enroled?

Once an HCA has successfully submitted an application and has had their education verified by the supervisor. Once approved the HCA will receive a confirmation email from the Directory.

11. Why is there an expiry date on approved HCAs on the Directory?

Every approved HCA on the Directory has an expiry date of June 30, 2020. This is to facilitate an annual renewal of HCAs on the Directory, which will begin on April 1st and will continue until June 30, 2020. Any HCAs who do not renew on the Directory by June 30, 2020, will be made Inactive on July 1, 2020.

12. Why is there a renewal process?

HCAs are required to annually validate they want to continue to be on the Alberta HCA Directory as a HCA. There is no fee for renewal. HCAs renew by reviewing and updating their personal information, including their name, address and email. They are required to review and update their current employment information and provide any new employer(s). Renewal also provides the HCAs with the opportunity to add new education information. HCA identification documents and employer verification are not required during renewal. Renewal will start April 1, 2020 and close June 30, 2020.

13. Is it possible to advertise on the Directory?

The Directory will post educational and employment information relevant for HCAs on the website. Contact the Directory at

14. Enrolment of HCAs from other Provinces and Countries

Without a certificate from an approved Alberta educational institution, Alberta employers can review a potential employee’s education to determine if it is substantially equivalent, which means equal to the standards of education of HCAs upheld in Alberta.

If the HCA is internationally educated, some employers may assess previous education and may accept education as substantially equivalent to the Alberta competency profile and curriculum. Or, the employer may hire the HCA and conduct a competency assessment.

If the HCAs education does not prove to be substantially equivalent, they may become a certified HCA by successfully finishing a formal Health Care Aide program approved by the Government of Alberta.

15. Can an unemployed, Alberta trained HCA apply to the Directory?

A HCA that graduated from a recognized institution in Alberta and living in Alberta can enrol on the Directory. Unemployed HCAs will be required to provide an official transcript to the Directory as proof of successful completion to be recognized as part of the HCA service provider group.

16. Is there a fee to enrol in the Directory?

There is no fee to enrol in the Directory.

17. Does the Alberta HCA Directory act as a regulatory body for HCAs?

The Alberta HCA Directory is not a regulatory body under the Health Professions Act. It is a database containing information about HCAs. HCAs remain unregulated care providers who must be supervised by a regulated professional.


HCA Toolbox and Video Assistance



Alberta HCA Directory Enrolment Guide and Checklist






Download Alberta HCA Directory PowerPoint Tutorial