Contact Us

To protect public safety during the COVID-19 pandemic, the Alberta Health Care Aide Directory office is closed to visitors but still open for business during regular hours. Please contact us by phone or email.

Alberta HCA Directory Office Hours

Monday to Friday from 8:30 am to 4:30 pm Mountain Standard Time (MST)

General Inquiries

Phone: 780-670-5050

Email: info@albertahcadirectory.com

Alberta HCA Directory Location

The Alberta HCA Directory is located in the same office space as the College of Licensed Practical Nurses of Alberta.

St. Albert Trail Place
13163 146 Street
Edmonton, Alberta T5L 4S8  Canada

Street Map

Contact by form

Please send a message to info@albertahcadirectory.com or complete the form below:

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    Substantial Equivalence Assessment Inquiries

    Phone: 780-670-5050

    Email: assessment@albertahcadirectory.com

    For more information about the Substantial Equivalence Assessment please review the Substantial Equivalence Assessment requirements.

    Provincial HCA Examination Inquiries

    Exam candidates (test-takers) having trouble booking or confirming setup preparedness must contact ProctorU directly at 1-888-900-0005 (option 1).

    HCA Directory Phone: 780-670-5050

    HCA Directory Email: exam@albertahcadirectory.com

    ProctorU – Assessment Support

    ProctorU Hours of Operation: 24/7

    Contact by phone: 1-855-772-8678, Option 1

    Contact via Live Chat: Click “here”

    Contact by online ticket: https://www.proctoru.com/contact-us

    • Click on “Having Trouble with an Exam” and then “I am a test-taker” and there will be additional options at the bottom of the screen.

    For exam candidates (test-takers) calling on exam day, we recommend you call or use the live chat for faster response time.

    Yardstick Support Contact Information

    Contact by telephone: 1-888-900-0005, Option 1
    Contact by email: testingsupport@getyardstick.com
    Hours of Operation: Monday through Friday from 8:00 am to 7:00 pm Eastern Time (ET)

    Provincial HCA Exam Reference Documents