Contact Us

To protect public safety during COVID-19 pandemic, the Alberta HCA Directory office is closed to visitors but still open for business during regular hours. Please contact us by phone or email.

Office Hours

Monday to Friday
8:30am to 4:30pm

Our Location

The HCA Directory is located in the same office space as the College of Licensed Practical Nurses of Alberta.

St. Albert Trail Place
13163 146 Street
Edmonton, Alberta T5L 4S8  Canada

Street Map

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By Phone or Email

Phone: 780-670-5050

Email (General Inquiries) –

Substantial Equivalence Assessment –

Provincial HCA Exam –

If you are having trouble booking your examination or confirming setup preparedness, contact ProctorU directly using the following methods.

ProctorU – Assessment Support

Phone: 1-855-772-8678, Option 1
Submit Online Ticket:
Click on “Having Trouble with an Exam” and then “I am a test-taker”.
You will see options at the bottom of the screen.
Live Chat: here
Hours of Operation: 24/7
If you are calling on exam day, we recommend you call or use the live chat for faster response time.

Yardstick Support Contact Information

Phone: 1-888-900-0005, Option 1
Test Support:
Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern

Send us a message

If you can’t find what you’re looking for in our Frequently Asked Questions, please call 1-844-HCA-IDES (1-844-422-4337) or send us a message at or complete the form below:

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