To protect public safety during the COVID-19 pandemic, the Alberta Health Care Aide Directory office is closed to visitors but still open for business during regular hours. Please contact us by phone or email.
Alberta HCA Directory Office Hours
Monday to Friday from 8:30 am to 4:30 pm Mountain Standard Time (MST)
Alberta HCA Directory Location
The Alberta HCA Directory is located in the same office space as the College of Licensed Practical Nurses of Alberta.
St. Albert Trail Place
13163 146 Street
Edmonton, Alberta T5L 4S8 Canada
Contact by form
Please send a message to firstname.lastname@example.org or complete the form below:
Substantial Equivalence Assessment Inquiries
For more information about the Substantial Equivalence Assessment please review the Substantial Equivalence Assessment requirements.
Provincial HCA Examination Inquiries
Exam candidates (test-takers) having trouble booking or confirming setup preparedness must contact ProctorU directly at 1-888-900-0005 (option 1).
HCA Directory Phone: 780-670-5050
HCA Directory Email: email@example.com
ProctorU – Assessment Support
ProctorU Hours of Operation: 24/7
Contact by phone: 1-855-772-8678, Option 1
Contact via Live Chat: Click “here”
Contact by online ticket: https://www.proctoru.com/contact-us
- Click on “Having Trouble with an Exam” and then “I am a test-taker” and there will be additional options at the bottom of the screen.
For exam candidates (test-takers) calling on exam day, we recommend you call or use the live chat for faster response time.
Yardstick Support Contact Information
Contact by telephone: 1-888-900-0005, Option 1
Contact by email: firstname.lastname@example.org
Hours of Operation: Monday through Friday from 8:00 am to 7:00 pm Eastern Time (ET)
Provincial HCA Exam Reference Documents
- ProctorU Equipment Requirements
- Online Proctoring Exam FAQ
- Government of Alberta Provincial HCA Exam Policies: Government of Alberta Provincial Health Care Aide Examination Policies
- Candidate Handbook: Alberta Health Care Aide Examination Candidate Handbook