To protect public safety during COVID-19 pandemic, the Alberta HCA Directory office is closed to visitors but still open for business during regular hours. Please contact us by phone or email.
Monday to Friday
8:30am to 4:30pm
The HCA Directory is located in the same office space as the College of Licensed Practical Nurses of Alberta.
St. Albert Trail Place
13163 146 Street
Edmonton, Alberta T5L 4S8 Canada
Stay up to date
Sign up now for information and updates about the Alberta Health Care Aide Directory Project
By Phone or Email
Email (General Inquiries) – email@example.com
Substantial Equivalence Assessment – firstname.lastname@example.org
Provincial HCA Exam – email@example.com
If you are having trouble booking your examination or confirming setup preparedness, contact ProctorU directly using the following methods.
ProctorU – Assessment Support
Phone: 1-855-772-8678, Option 1
Submit Online Ticket: https://www.proctoru.com/contact-us
Click on “Having Trouble with an Exam” and then “I am a test-taker”.
You will see options at the bottom of the screen.
Live Chat: here
Hours of Operation: 24/7
If you are calling on exam day, we recommend you call or use the live chat for faster response time.
Yardstick Support Contact Information
Phone: 1-888-900-0005, Option 1
Test Support: firstname.lastname@example.org
Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern
Send us a message
If you can’t find what you’re looking for in our Frequently Asked Questions, please call 1-844-HCA-IDES (1-844-422-4337) or send us a message at email@example.com or complete the form below: