Access to the Provincial Exam

Candidates are encouraged to review the following video to better understand the live proctoring process, what to expect, and how to be prepared for exam day.

New video* Live Proctoring Process

Candidates are responsible for meeting all testing requirements as outlined in the handbook and listed in the resource links below. These include, but are not limited to the following:

Google Chrome and Mozilla Firefox are the only supported browsers.

  • Online virtual proctoring- Equipment Requirements
  • Access to a laptop or computer with a webcam and microphone;
  • A reliable internet connection; and
  • The ProctorU extension must be downloaded to take the Exam; (Candidates can only download this extension on Exam day.)
  • For more specific examples, see section 2 (Exam details) and section 6 (Day of the Exam) in the candidate handbook.

Refer to* Alberta Health Care Aide Examination Candidate Handbook for detailed information about the exam and all requirements.

To access the ProctorU Provincial Exam, Candidates must enrol on the  Alberta HCA Directory. Post-secondary institutions are required to provide students with access and time during regularly scheduled classes to complete this step.

Enrol in the HCA Directory

Candidates will receive an email from the Directory with instructions on how to pay for the Exam and book the Exam within their Directory profile. At the time of payment, Candidates must book their Exam date and time. Exams can be booked within 24 hours and can be written at any time with no accommodation request. If accommodations are required, it is necessary for Candidates to apply and receive confirmation of accommodation prior to paying and booking the desired Exam date.

Post-Secondary Institution (PSI)

  • For students (candidates) to receive access from the Directory, each PSI must communicate the eligibility of its students using the PSI Candidate spreadsheet.
  • 2019 Curriculum HCA students currently enrolled in the provincial HCA 2019 curriculum are not required to provide the Directory with transcripts to be granted access to the Provincial HCA Exam.
  • PSIs can contact the Directory at exam@albertahcadirectory.com to request an orientation for the Provincial HCA Exam process.
  • PSIs can contact the Directory at exam@albertahcadirectory.com to request the PSI Candidate Spreadsheet from the Directory at exam@albertahcadirectory.com for student access to the Provincial HCA Exam.

Resources for taking a Virtual Exam

For Additional Resources, visit Exam Reference Documents 

How to book the Provincial Exam

Exam Inquiries

Use this link if you have any examination inquiries or are unable to sit the Provincial HCA Examination due to extenuating circumstances.

Click here for Exam Inquiries

Online Proctored Exam Contact

ProctorU – Assessment Support

Phone: 1-855-772-8678, Option 1
Submit Online Ticket: https://www.proctoru.com/contact-us
Click on “Having Trouble with an Exam” and then “I am a test-taker”.
You will see options at the bottom of the screen.
Live Chat: here
Hours of Operation: 24/7
If you are calling on exam day, we recommend you call or use the live chat for faster response time.

Yardstick Support Contact Information

Phone: 1-888-900-0005, Option 1
Text Support: testingsupport@getyardstick.com
Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern

Online Proctoring FAQ